Sitel India Limited.

Job Description :
Possess strong knowledge of I.T. operations and Client and Operational Reporting (COR) Scheduling software. Must have mastered knowledge of operations principles. Must perform continuous analysis of production jobs. Must provide solutions while working with all groups impacted by problems. Maintain and update departmental documentation. Ability to document and author solutions that define production processing, problem resolution and process improvements. Be part of a process to monitor report delivery to all of our internal and external clients globally. Monitor 24x7 processes that load data from source systems into the Global Data warehouse at ½ hour intervals and ensure timely resolution if any issues arise. Consistently meet Service Level Agreement of having reports delivered to an internal network directory and/or Business Objects, as well as ensuring various intra-day processes are completed on time. Ability to grow in a troubleshooting mode to learn to answer questions about discrepancies in reporting output, as well as questions over calculations and data sources for reports.

Desired Profile :

Skills:
• Technical certification in the IT field is highly preferred.
• Excellent verbal and written communication skills.
• Conscientious, with attention to detail a must.
• Must demonstrate strong analytical skills.

Knowledge/Abilities: Knowledge of current technological developments/trends in area of expertise.
• Knowledge of computer systems and procedures.
• Knowledge of when to escalate and work with the next level for problem resolution.
• Applies broad range of knowledge and expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
• Ability to analyze and resolve technical problems.
• Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
• May provide consultation and advice on major implementations ensuring services are not compromised
• Ability to work weekends and/or various shift rotations as required.

Contact Details :

Name: Bindu Rajan

Address:
Sitel India Limited
4A,Parke Davis Complex(Main), Saki Naka, AK Rd,
Andheri (E)
Andheri East
MUMBAI, India 400072

Email : bindu.rajan@sitel.com